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Refund policy

Last updated: to be completed.

Draft to be reviewed by a legal professional before publication.

We want you to be fully satisfied with PandaFile. That’s why we offer a money-back guarantee, in addition to the free demo that lets you try the software before any purchase.

1. 14-day guarantee

You have 14 days from your purchase to request a full refund, with no need to give a reason.

2. Terms

  • The request must be made within 14 days of the purchase.
  • The refund covers the amount paid at the time of purchase.
  • One refund request per purchase.

3. How to request a refund

Contact support through our contact form and include the email address used for the purchase. You can also request it from your My account area.

4. Processing times

Once the request is approved, the refund is processed by our payment partner Stripe. The amount is generally credited back within 5 to 10 business days, depending on your bank.

5. Effect of the refund

After a refund, the license key associated with the purchase is revoked and can no longer be used to activate PandaFile.

6. Contact

A question? Write to us through the contact form.